After Cloud Field Day, Theresa Miller sees ServiceNow moving beyond just the helpdesk and into platforms that “simplify and automate business processes in a way that empowers the business user.” She sees this as a good step for ServiceNow in opening themselves up to be more business centric and not just limiting themselves to a helpdesk focused platform. Theresa believes that ServiceNow’s toolset could be a great addition to any organization that would see value from business automation of their many tasks.
