Tom Hollingsworth explores the nuanced relationship between automation and pre-existing systems. He argues that while automation can expedite processes and reduce errors, it doesn’t necessarily improve or fundamentally change a system with inherent issues. He suggests that instead of investing valuable time in automating a flawed system, resources could be more effectively spent on reengineering the processes in a way that truly solves underlying issues and generates more value.
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Does Automation Require Reengineering?
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