Catchpoint Incident Analysis User Scenario

In this section, Brandon eloquently describes a sample Catchpoint Platform flow for end-to-end navigation of a hypothetical incident. The flow starts with how an incident symptom may present itself followed by a drilldown of top-line service health, through stack components, an inspection of user journeys, and down to lines of code. The flow continues with a post-incident communication which includes answers to critical questions like “What was the impact?” and “What was the duration?” The flow then concludes with Blameless postmortems and optimizations/recommendations to reduce the frequency, duration, and impact of future incidents.