ExtraHop Customer Stories

During this session, ExtraHop dives into real-world customer deployments, including a range of use cases, from the Home Depot, to a Fortune 500 retail company using ExtraHop for cloud visibility, to one of the largest fast dining restaurants in the world.

Ryan Davis, Senior Product Marketing Manager at ExtraHop, shared a series of customer success stories to highlight how ExtraHop’s platform delivers tangible results across different industries. Starting with The Home Depot, Davis described how the company sees itself as a technology-driven organization that has built numerous applications to enhance the customer experience, both online and in-store. By deploying ExtraHop in their large-scale migration to Platform as a Service (PaaS) environments, Home Depot was able to monitor application performance in an agentless way, ultimately realizing a 56% improvement in application performance and a 40% revenue increase for the Buy Online, Pick Up In-Store service — a clear demonstration of how operational visibility can directly impact business outcomes.

Another use case focused on a Fortune 500 video game retailer, especially the company’s need for stability and performance during high-traffic events like Black Friday and Cyber Monday. With traffic surging from 700,000 to nearly 4 million orders daily during these peak times, the company relied on ExtraHop for real-time visibility into PCI data security and accurate capacity planning. Transaction rates and session latency, rather than traditional metrics like CPU or memory, acted as early indicators of performance issues. By gathering and analyzing this telemetry, the retailer could make data-driven decisions on scaling infrastructure and assessing business performance on an hourly basis—even without historical year-over-year comparisons, as they had only been using ExtraHop for under 12 months at the time.

In another story, a global fast food chain leveraged ExtraHop to modernize its digital offerings in alignment with customer demand for food delivery through services like Uber Eats and Postmates. ExtraHop provided end-to-end visibility into the rollout of their new app, helping ensure a seamless digital customer experience. Finally, Ryan discussed Curo, a financial services firm using ExtraHop to bridge the traditional divide between network operations (NetOps) and security operations (SecOps). This integration of network and security teams into a collaborative unit—referred to as a “SNOC” (Security + NOC)—demonstrated how ExtraHop enables converged insights, allowing organizations to unify monitoring and improve coordination across IT domains, elevating both performance and security postures.