ServiceNow Platform Demo with Josh Nerius

In this presentation at Cloud Field Day 2, Josh Nerius, a Solutions Architect and Developer Advocate at ServiceNow, demonstrated the capabilities of the ServiceNow platform by building a Rental Property Manager application from scratch. The demo highlighted the ease of integrating various systems and creating a functional application using a single interface, focusing on how developers can utilize the platform’s components effectively. The application was designed to manage interactions between tenants looking to rent properties and property managers handling applications and approvals. This hands-on approach showcased the platform’s strength in providing an integrated environment that supports the entire application development lifecycle.

As Nerius began building the Rental Property Manager, he emphasized the simplicity of constructing the application architecture, which involved creating a robust data model, business logic, and user interfaces. Starting with an empty application in ServiceNow Studio, he outlined the quick setup of a database to manage rental property details, such as addresses, credit score thresholds, and property types. Throughout the development process, Nerius utilized built-in functionalities and tools provided by ServiceNow, such as readily available APIs that facilitate integration and data manipulation without requiring extensive coding knowledge. This approach underlines ServiceNow’s goal of empowering business users and developers to create applications efficiently.

Moreover, Nerius discussed the importance of workflow automation within the application, which auto-approves or rejects rental applications based on predefined credit score limits, freeing users from manual oversight. By incorporating a user-friendly service portal, the presentation illustrated how businesses can enhance the user experience, offering modern interfaces while keeping the robustness of the backend. He acknowledged the necessity for sound governance and best practices in application design, reminding the audience that while the platform reduces barriers to entry for development, it still requires careful consideration of data management and security practices to avoid pitfalls in application functionality and compliance. Ultimately, this demonstration reinforced ServiceNow’s potential as a comprehensive solution for organizations looking to streamline their application development processes and enhance operational efficiencies.