During the AppDev Field Day 2 at KubeCon and CloudNativeCon, Jon Myer discussed with delegates Heroku’s status as a pioneering platform-as-a-service (PaaS) provider, highlighting its emphasis on simplifying developer experiences by abstracting the complexities of infrastructure management. The delegates reviewed Heroku’s approach which favors usability over the deeply technical, infrastructure-focused style typical of cloud-native development. They acknowledged Heroku’s aim to ease enterprise operations and their move towards embracing open-source with initiatives like the open-sourcing of the 12-Factor App Manifesto. However, concerns were raised about the lack of transparency in its infrastructure. Despite some finding Heroku’s detailed presentations overwhelming, the overall commitment to addressing challenges and setting clear future paths was well-received, underscoring Heroku’s ongoing effort to bridge the gap between developers and operations, specifically targeting enterprise-level applications.