Agentic Al – A Look At the Future of Automation with Stephen Foskett

Stephen Foskett considers agentic AI, a transformative approach to automation quite unlike popular generative AI models. Unlike traditional AI applications that rely on user inputs, agentic AI involves autonomous agents that act on behalf of users, automating various processes. These agents can either run continuously, collecting information and performing actions, or serve as the glue in business process automation tasks. Foskett emphasizes that agentic AI can handle unstructured inputs and generate well-formed outputs, making it a powerful tool for business process automation. He draws parallels to existing automation tools like Zapier and IFTTT but highlights that agentic AI goes a step further by incorporating a level of intelligence that can adapt to changing inputs and unexpected scenarios.

Foskett provides practical examples to illustrate the potential of agentic AI. He describes scenarios where these AI agents can manage complex tasks such as processing photos, sensors, or handling enterprise data like insurance audits. These agents can adapt to various data formats and incomplete information, making decisions and taking actions autonomously. For instance, an AI agent could convert a PNG file to a JPEG if needed or wait for an upload to complete before proceeding with the next steps. This adaptability makes agentic AI particularly valuable in fields like sales automation and cybersecurity, where the ability to respond to real-time data and adjust actions accordingly can significantly enhance efficiency and effectiveness.

However, Foskett also addresses the challenges and ethical considerations associated with agentic AI. While these agents can act autonomously, they are not infallible and can still make errors or “hallucinate” incorrect data. This necessitates the implementation of guardrails to prevent costly mistakes. Additionally, there are ethical concerns about the promises these agents might make on behalf of businesses, which could lead to unintended commitments. Despite these challenges, Foskett is optimistic about the future of agentic AI, seeing it as a paradigm shift that will revolutionize customer service, operations, and business process automation. He believes that the rapid adoption of AI agent-based platforms is inevitable and will be the next significant wave in AI applications.