Automation Anywhere Portfolio and Roadmap

Abhijit Kakhandiki will share the latest advancements in Digital Workers as it pertains to ready-to-deploy digital personas with higher cognitive/analytical abilities than contemporary bots plus how to implement them in the cloud. In the presentation, Abhijit Kakhandiki, who leads products and engineering for Automation Anywhere, outlines the company’s comprehensive product vision which intertwines Robotic Process Automation (RPA) with Artificial Intelligence (AI). He explains how the synergy between RPA and AI is pivotal, with RPA feeding data and context to AI, which in turn enhances RPA by extracting signal from noise. The broader vision focuses on delivering a versatile digital workforce platform that can suit small to large enterprises, allowing them to scale and personalize their services. The platform’s versatility is emphasized through its capability to be utilized by varying roles within companies, from business people to IT professionals and bot developers, across different consumption models (public cloud, private cloud, or on-premise).

Kakhandiki elaborates on the different stakeholders involved in deploying a digital workforce successfully: business users, IT, and developers. Business users prioritize ease of use, ROI, and maximum process automation incorporating decision-making powered by AI. IT’s concerns revolve around scalability, security, and the smooth integration of the platform into their enterprise ecosystem, ensuring centralized control and the prevention of bots going rogue. Developers, ranging from novice business users to advanced programmers, benefit from features like drag-and-drop bot creation and the option to build more sophisticated bots using Java or Python, which promotes better engagement with the platform from varying skill levels. The three principles guiding their product vision—working for any size company, being adoptable by anyone, and providing flexible deployment options—are critical to meeting these diverse stakeholder needs.

Touching on the portfolio, Kakhandiki introduces a suite of products like the IQ Bot line for AI capabilities and Bot Insight for business and operational analytics. The IQ Bot line focuses on enabling bots to learn from transactions, thereby increasing their intelligence and adapting over time. Bot Insight provides critical insights across human and bot activities, aiding in the identification of patterns and potential business growth opportunities. The platform’s support for thousands of bots is underscored, addressing the need for effective management, scalability, and cost optimization. Additionally, Kakhandiki emphasizes the role of their bot store, which features a plethora of bots, many developed by partners, and the release of the command SDK for developers to contribute and monetize their own automation commands. The platform is designed to provide end-to-end AI model lifecycle support, facilitating complex automations and enabling businesses to leverage domain intelligence for tasks such as mortgage processing and customer service inquiries.