Automation Is Overblown – Cloud Field Day 21 Delegate Roundtable Discussion

The roundtable discussion at Cloud Field Day 21 delved into the complexities and implications of automation, particularly in the context of cloud computing. The delegates acknowledged that while automation can streamline tedious or dangerous tasks, it also has significant social and economic impacts. Automation has historically displaced workers, and the conversation touched on the ethical considerations of who controls the automation process. The example of CNC milling machines was used to illustrate how automation can shift control from skilled workers to management, often resulting in job losses or reduced wages. The delegates emphasized the need to be mindful of the human element in automation, ensuring that workers are not left behind in the transition.

In the context of cloud computing, automation is seen as essential due to the rapid pace of change and the complexity of managing cloud environments. Automating routine tasks allows cloud professionals to focus on higher-value work, but it also introduces risks. The discussion highlighted the fragility of automated systems, which can fail catastrophically if not properly managed. The delegates shared personal experiences of how automation, when done thoughtfully, can drastically improve efficiency, such as reducing ticket queues for IT teams. However, they also noted that automation should not be implemented blindly; it requires careful consideration of what tasks should be automated and how to maintain quality control.

The conversation also touched on the broader societal implications of automation, including the need for upskilling workers to adapt to new technologies. The delegates agreed that automation is inevitable, but it should be approached with caution and a focus on human oversight. They discussed the importance of maintaining a balance between technological progress and the well-being of workers, suggesting that automation should empower people rather than replace them. Ultimately, the roundtable concluded that while automation offers significant benefits, it also comes with risks that must be carefully managed to avoid unintended consequences.