Catchpoint Customer Case Studies

This presentation covers Catchpoint customer use cases, with various customers enhancing their internet resilience. It highlights the platform’s widespread adoption among top digital companies, cloud providers, and CDN providers. A specific case study of SAP is presented, illustrating their transition from a reactive to a proactive approach in managing their hybrid cloud platform. This shift resulted in significant improvements, including a reduction in time to identify issues from 180 minutes to 3 minutes, a decrease in SLA violations from 16% to 0.1%, and a drop in total incidents from 25,000 to 2,000 per year. The discussion emphasizes the importance of a cultural change towards proactive management and the potential benefits of incentivizing IT performance, suggesting the establishment of a chief resilience officer to prioritize resilience at the executive level.