Scaling Autonomous IT: The Real Enterprise Impact with Digitate ignio

Discover how Digitate is transforming enterprise operations through an AI-first go-to-market strategy built for global scale and complexity. In this session, Digitate’s GM and VP, Rajiv Nayan, will dive into real-world customer success stories that showcase how Digitate is scaling innovation across industries, building multi-billion dollar business opportunities, and reshaping how businesses run in the AI era. Learn how your enterprises can scale smarter, faster, and more proactively with Digitate: https://digitate.com/ai-agents/

At AI Field Day 7, Rajiv Nayan, Vice President and General Manager of Digitate, presented “Scaling Autonomous IT: The Real Enterprise Impact with Digitate ignio.” Nayan introduced ignio as an agent-based platform designed to bring autonomy to enterprise IT operations, built from the ground up over the past decade and protected by over 110 patents. Targeting a $31 billion global market across retail, pharma, banking, and manufacturing, ignio leverages machine intelligence and agent-based automation to address repetitive, knowledge-driven IT tasks, aiming to shift enterprises from assisted or augmented operations to true autonomy. According to Nayan, the platform is used by over 250 customers worldwide and has earned a high customer satisfaction rating of 4.4 out of 5 on G2.

Nayan illustrated ignio’s capabilities through detailed customer stories. For luxury retailer Tapestry, ignio integrated with IBM Sterling order management, financial, and logistics systems to monitor and optimize the journey of orders across 37 global webfronts. The platform proactively handled issues ranging from data inconsistencies to job cycle failures, ultimately saving the company millions and managing over 100,000 orders. In another case, a large pharmaceutical company with 70 complex system interfaces used ignio to streamline their prosthetic limb supply chain, reducing critical demand planning processes from weeks to hours. A global consumer goods company also employed ignio to automate order fulfillment across SAP systems and manufacturing plants, avoiding disruptions in a high-volume direct-to-store delivery model and preventing millions in potential losses.

At scale, ignio demonstrated significant operational efficiencies for enterprises such as a major pharmaceutical distributor and a retail pharmacy chain. In the distribution environment, ignio handled over 20,000 configuration items and 220 business-critical applications, achieving 80 percent noise reduction in event management and automating 110,000 hours of annual manual work. For the retail pharmacy chain with 9,000 stores, ignio automated ticket management tied to revenue assurance for promotions, reducing mean time to resolution from nearly three days to under ten minutes and recapturing $17 million in revenue while saving $5 million in support costs. Across its deployments, ignio processed 1.2 billion events last year, achieved 87 percent noise reduction, and executed 300 million automated actions—demonstrating that agentic, autonomous IT platforms can significantly reduce business disruptions and free human talent for higher-value work.