The IPM Platform in Action with Catchpoint

Catchpoint’s Internet Performance Monitoring (IPM) platform proactively ensures the resilience and performance of digital experiences. The platform’s core function is to reduce mean time to repair (MTTR) by enabling detection, identification, escalation, and validation of issues. This is achieved through a multi-faceted approach that goes beyond simply identifying symptoms, such as a slow website, to pinpoint the root cause through triangulation of data from various sources.

Central to Catchpoint’s approach is its use of “mystery shoppers,” or synthetic monitoring agents, deployed globally across various ISPs and even in residential locations to provide a comprehensive view of performance from the end-user perspective. This is complemented by real user monitoring (RUM) using JavaScript beacons, BGP data collection for network-level insights, and integrations with tools like WebPageTest.org and Tundra for deeper application performance analysis. All this data feeds into a central platform for dashboards, alerting, and analysis.

The platform provides a holistic view of digital service health, focusing on accessibility, uptime, speed, and reliability. Key features include the StackMap visualization for a single-pane-of-glass view of performance, Internet Sonar for AI-driven issue identification, and end-to-end tracing using open telemetry. Catchpoint also offers advanced features like automated experiments to help web developers optimize performance and integrates with various alerting and ticketing systems for seamless workflow integration. The platform’s flexibility allows for customization to meet the specific needs of diverse organizations, from simple alert routing to sophisticated data integration with observability platforms.